Reception stops being a switchboard.
A guest scans the card on their desk and asks from their own phone. Every request routes to the team that actually does it, carries its own target time, and escalates itself the moment that target is missed.
Nothing below is a video
Tap anything on the phone — this is the real menu.
RN Grand, Pune
Room 204 · Deluxe
Reception board
Filtered by team — what each department sees
Housekeeping
Nothing waiting
Food & beverage
Nothing waiting
Front desk
Nothing waiting
Maintenance
Nothing waiting
Time runs at a minute per second here so you can watch a request go late. Everything else is the real thing: RN Grand’s actual menu and prices, the actual target times, the actual routing, and the escalation firing on its own the moment a target is missed.
And this is what a guest can already ask for.
Every line below is a real row in RN Grand’s directory, loaded on day one. Each one knows which team owns it and how long it is allowed to take. None of it is a phone call.
Bath towels·Hand towels·Fresh bedsheets·Extra pillow·Extra blanket·Bathrobe·Toiletries kit·Toothbrush & toothpaste·Shaving kit·Toilet paper·Slippers·Sanitary kit·Clean my room now·Turndown service·Empty the bin·Do not disturb·Collect laundry bag·Iron & ironing board·Extra hangers·Phone charger·Universal adapter·Hair dryer·Extra drinking water·Air conditioning·Hot water / geyser·Television or remote·Wi-Fi not connecting·Lights or power socket·Door lock or key card·Leaking tap·Masala Dosa·Idli Sambar·Poha·Aloo Paratha·English Breakfast·Eggs to Order·Fruit Platter·Curd & Granola Bowl·Paneer Tikka·Hara Bhara Kebab·Chilli Paneer·Murgh Malai Tikka·Chicken 65·Tandoori Prawns·Dal Makhani·Paneer Butter Masala·Kadai Vegetable·Butter Chicken·Rogan Josh·Goan Fish Curry·Tandoori Roti·Butter Naan·Laccha Paratha·Jeera Rice·Veg Biryani·Hyderabadi Chicken Biryani·Club Sandwich·Grilled Veg Sandwich·Margherita Pizza·Penne Alfredo·French Fries·Chicken Burger·Gulab Jamun·Gajar Halwa·Chocolate Brownie·Ice Cream·Masala Chai·Filter Coffee·Cappuccino·Fresh Lime Soda·Mango Lassi·Cold Coffee·Bottled Water·Soft Drink·Kingfisher Premium·Bira White·House Red Wine·Old Monk & Coke·Single Malt·Shirt — wash & press·Trousers — wash & press·Suit — dry clean·Saree — dry clean·Kurta — wash & press·Express laundry·Swedish Massage·Deep Tissue Massage·Ayurvedic Abhyanga·Head & Shoulder Massage·Salon appointment·Airport drop — sedan·Airport drop — SUV·Airport pickup·Taxi to city·Car with driver·City tour booking·Doctor on call·Pharmacy run·Baby cot·Babysitting·Florist or cake·Wake-up call·Late checkout·Extend my stay·Show me my bill·Check out·Luggage pickup·Luggage storage·Printing or photocopy·Currency exchange·Book the conference room
Standing it up takes an afternoon.
There is no app for guests to install, no hardware in the rooms, and nothing to replace at the front desk. The phones stay on the nightstands. They just stop being the way anyone asks for a towel.
- 1Load the propertyMenu, rooms, rates, target times and staff. RN Grand and RN Suites both came from one file.
- 2Print the cardsOne QR per room, straight from the Rooms screen. A new code is issued at every check-in, so last week’s guest cannot get back in.
- 3Sign your team inHousekeeping sees housekeeping. The kitchen sees the kitchen. Managers see everything and get the escalations.